This 4-hour BSIS Public Relations course is required for all prospective licensed security officers in California.

Aside from the 8-hour Power to Arrest & Appropriate Use of Force course, security officers must complete 16 hours of mandatory training and 16 hours of elective training.

The 4 mandatory classes are:

• Public Relations (Community & Customer)
• Observation & Documentation
• Communication & its Significance
• Liability / Legal Aspects

The Public Relations course topics include, but are not limited to:

• Recognizing Gender & Racial Harassment & Discrimination
• Respect
  • Stereotyping
  • Attitude
• Verbal Skills / Crisis Intervention
• Introduction to Diversity
• Substance Abuse & Mental Illness
• Ethics and Professionalism
  • Appearance
  • Command Presence
  • Proper Conduct